Orders cannot be canceled once placed
Personalized orders enter preparation quickly. Review every product option and personalization detail carefully before checkout.
2 HOURS TO MAKE A CHANGE
Cancellation & Modification Requests
Orders cannot be canceled once placed. Personalization or delivery-address corrections must be submitted within 2 hours of purchase.
Submit a change within 2 hours
Use the Contact page within 2 hours of purchase. Requests received after the 2-hour window cannot be accepted.
Include the exact request
Add the order number and the precise personalization or delivery-address correction. For a photo change, attach the correct file and identify the image it replaces.
Wait for written confirmation
Sending a request does not mean the update is complete. Continue to rely on the original order details until customer care confirms the change in writing.
After the 2-hour window
The order can no longer be changed after 2 hours. This keeps the personalization and production workflow accurate.