Changes: 2-hour window
Orders cannot be canceled once placed. Personalization or delivery-address change requests must be submitted within 2 hours of purchase.
DELIVERY, WITHOUT SURPRISES
Shipping & Delivery
The shipping details worth knowing before you place a personalized order.
Change an order
Street address required
Canvas, posters and metal signs cannot be delivered to PO boxes. Use a complete physical street address, including any apartment or unit number.
International orders & customs
Customs clearance can add days to an international delivery. Processing is managed by local authorities and is outside CustoGifts' control.
Tracking after handoff
Tracking is sent with the shipping confirmation when available. The first scan can take time to appear, and estimated dates may change in transit.
Damage or production issue?
Send your order number and clear photos of the item and packaging, then keep both until we confirm the next step.
Where should I rely on a delivery estimate?
Use the current information shown for the product, destination and checkout journey. General guidance on this page does not replace an order-specific estimate or a later carrier update.
Why has my tracking not updated yet?
A label can be created before the carrier performs its first scan. Allow time for the first update, then contact customer care with your order number if the tracking remains unclear.