Start with the original
Choose the original camera file when possible. Screenshots, social downloads and images resent through messaging apps often contain less detail.
BETTER SOURCE, BETTER KEEPSAKE
Photo Upload Guide
A strong personalized photo gift begins before upload. Use these checks to choose a clear source image and leave enough room for the product's crop.
Look for clear light
Use a sharp subject, even lighting and natural color. Avoid heavy filters, motion blur and deep shadows across the face or important details.
Leave room to crop
Keep faces, ears, hair and meaningful objects away from the edge. Different products may require a square, portrait, landscape or shaped crop.
Confirm the right file
Before adding to cart, check that the intended photo is visible and that its orientation and crop match the personalization choices.
A larger print needs real image detail
Increasing a small image's file size does not recreate missing detail. If two photos are available, choose the sharper original rather than the one that merely looks brighter on a phone.
Product imagery and browser previews are viewing aids; screen brightness and color settings can change how a photo appears.
Use a photo you are allowed to submit
Avoid sensitive documents and images you do not have permission to reproduce. Upload only the image needed for the selected gift.