Shipping policy

Every CustoGifts item is personalized and prepared for you after the order is placed. The guidance below applies unless a product page or checkout shows more specific information.

Preparation and delivery estimates

Estimated preparation and delivery times vary by product, destination, season, and carrier conditions. Use the estimate shown for your item and delivery address at checkout.

Address requirements

Enter a complete physical street address, including any apartment or unit number and the correct postal code. Canvas, posters, and metal signs cannot be delivered to PO boxes. Orders that cannot be delivered because of an incomplete or incorrect address may need to be reshipped at the customer's cost.

International orders and customs

International orders may take additional days when they pass through customs. Customs processing, and any import duties or taxes, are managed by local authorities and are outside CustoGifts' control.

Tracking

When tracking is available, we send it with the shipping confirmation. The first carrier scan can take time to appear, and estimated delivery dates may change while the parcel is in transit. You can follow your parcel via our Track Your Order page.

Order changes

Orders cannot be canceled once placed. Requests to correct personalization details or the delivery address must be submitted within 2 hours of purchase through our Contact page. Requests submitted after that window cannot be accepted.

Damaged, lost, or delayed parcels

If a parcel arrives damaged, or tracking shows it as lost or significantly delayed, contact us with your order number (and clear photos of the item and packaging for damage claims). Keep the item and packaging until we confirm the next step. See our Refund Policy for details.

Contact

CustoGifts — Contact page · admin@custogifts.com